Shipping

We are a global company and serve customers pretty much anywhere. Please find below information relating to your specific area. Prices are kept low, and are calculated on checkout.

UK

Standard Delivery - 3 Working Days (Tracked)
Next Day Delivery - Next Working Day (Order Before 1pm)

USA

Delivery

Delivery is made through a tracked service. This normally takes less than 7 working days, but in busy periods can take longer. 

Returns

Returns are made to a US location in Portland, OR:

1255 NW 9th Ave,
Unit 106,
Portland, OR
97209

Customs

Some tariffs and fees are now chargeable on our imports. This is a complex and ever-changing system, and can't be legislated for. We reserve the right to retain shipping costs for items that are returned or rejected simply as a result of customs charges.

EU

We are proud to be the EU's premier supplier of pilot shirts and accessories. We guarantee that all fees and duties are covered so that customers can be certain of pricing at checkout. 

Some non-EU countries in Europe (eg. Norway) benefit from better shipping rates, but will still need to pay customs on delivery

Delivery

Orders are shipped on a tracked service and typically arrive within 3–5 working days, though this may vary depending on your location (Europe is big!) and local customs clearance.

Infrequent long delays can occur as a result of customs checks. This is outside of our control and we request pilots' patience with this.

Please do not order to a location for which you are very time limited, as orders can be delayed.

Duties

Please be aware that we may have to charge a 12.5% duty on orders over €170

Refunds (Taxes and Duties)

We cover all taxes and duties on import into the EU. Due to recent legislation, we cannot claim back the taxes paid on larger orders. For this reason, we cannot refund the taxes and duties paid on orders with a total value over €170 (or equivalent amount in another EU currency). This also applies to exchanges.

You can, of course, be refunded for the rest of the value of the order (excluding shipping). Normal refund policies apply for orders up to €170.

If you are testing sizes or trying our shirts for the first time we recommend:

1. Placing one or more orders under €170 to test sizing or styles
2. Returning any items that don’t fit or suit you
3. Making a larger follow-up order once you're confident about sizing

Returns

We currently have a returns location in Estonia. Please visit our returns page for more details. 

Note: We do not offer exchanges for EU customers. Simply return the items and place a new order for the replacements you need.

Rest of World

7 working days (Tracked) to most destinations

Please be aware that when shipping to countries outside of those listed above (EU, US etc), we have very little control over local post services that actually deliver the package.

 On rare occasions, these companies act quite erratically and fail to deliver on time or even at all. This is a risk that the customer bears when ordering to these countries, and we will not refund shipping for orders that are not delivered or are delivered late.

On top of this, we take no responsibility for the goods that are lost by local shipping companies.